ISO 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
ISO/IEC 20000 course helps you to Understand the elements and operations of an IT Service Management System and its principal methods. It also defines the requirements for and provides details of the IT service management system needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with standard.
Learning Objectives of this course –
Understand the elements and operations of an IT Service Management System and its principal processes
Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
Understand the approaches, methods and techniques used for the implementation and management of an ITSMS