It is the standardization developed by ISO. ISO/IEC 20000 was developed by IT service management forum to help organization’s which provides ITSM activities who wants to benchmark their services.
It’s basically a service management standard which in turn helps the service provider to analyze and plan everything from planning to establishing to maintenance and to improve a service provided to their customer.
Learning Objectives of this course –
Understand the concepts, approaches, methods, and techniques used to implement an IT Service Management System
Understand the basic elements of an IT Service Management System (ITSMS)
By attending the ISO/IEC 20000 Introduction course, you will understand the importance of an IT Service Management System and the benefits that businesses, society and governments can obtain.