ISO/IEC 20000 Lead Implementer is an intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an information security management system based on ISO/IEC 27001:2013. To gain a comprehensive understanding of the concepts, approaches and methods required for the effective management of an information security management system.
Learning Objectives of this course –
Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework
Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS
Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS
Acquire the expertise to advise an organization in implementing IT Service Management System best practices
After mastering all the necessary concepts of IT Service Management Systems, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential.