ISO Lead Auditor training enables you to develop the particular expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process. ISO 20000 Lead Auditor defines the requirements for an IT service management system. It sets out the mail processes to deliver IT service effectively.
Course description
Learning Objectives of this course –
Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000
Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
Learn how to lead an audit and audit team
Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit
Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential.
