To provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
Course description
ITIL is the world’s de-facto framework for service management. ITIL has helped thousands of companies and millions of professionals to deliver better IT services ITIL4 is the latest framework to learn to help you grow your credentials among your peers. More and more companies will move towards ITIL4 in coming years to make their IT services world class
