The ITIL OSA (Operational Support and Analysis) Certification is one of the modules of ITIL® Capability stream which focuses on the implementation of OSA framework in order to enable event or incident, request technical or IT problem access operations and application management. This program also guides professionals on how to manage everyday operation of IT services and gain a better understanding of how to implement the ITIL framework which will enable them to deliver better support services to customers.
Operational Support and Analysis (OSA) is the one of the modules from ITIL Service Capability Stream which mainly focuses on the practical application of OSA practices which helps enabling event, request, incident, problem, access, technical, application and IT operations.
The course content is mainly based on best practices guidance contained in the ITIL Service Operations Publication.
The Course helps understanding the individuals and organizations that how they can manage the everyday operations of IT services and gain a better understanding of how they can be implement ITIL processes which will enable them for delivering and supporting services to their customers or clients.
The OSA module is worth 4 credit out of 17 required before proceeding for Managing Across Lifecycle module.