This Certification provides practical guidance on how to adopt and implement the ITIL framework to support your business goals. It makes practitioners to understand and implement ITIL Framework in practice. It can be taken at any stage in the ITIL certification cycle post completing foundation. ITIL Practitioner follows the CSI approach as the way to structure the improvement initiatives. It covers majorly three crucial key areas which are quite vital for the success of any improvement initiatives: Organizational Change Management, Communication, Measurement and Metrics.
Course description
The ITIL Practitioner level is next stage in the ITIL Scheme which is developed understand the step between the Foundation and Intermediate level. ITIL Practitioner aims to improve the ability of individuals to adopt and adapt ITIL in their organization.
ITIL Practitioner is the further step you can choose after ITIL Foundation for those who have already learned the basics of IT Service Management. It also ensures that the IT services are aligned to the needs of the business and support its core processes.
ITIL Practitioner aims at providing guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. It will you with a different set of skills which are not available in the existing certifications.
The ITIL Practitioner tends to cover the Continual Service Improvement approach as the way to structure any improvement initiatives. It covers the three key areas for success of any improvement initiatives,
Communication
Measurement and Metrics
Organizational Change Management
The ITIL Practitioner module is worth 4 credit out of 17 required before proceeding for Managing Across Lifecycle module.
Target audience
IT Professionals
IT Support Staff
Project and Business Managers
Any member of an IT team involved in the delivery of IT Services
