The ITIL SD (Service Design) Certification is one of the modules of ITIL® Lifecycle stream which covers the architectures, processes, policies and documentation which will assist you in designing the services which will meet the requirements of program. It introduces the requirement, framework and phases of service design and will also teach you how to organize and implement this as part of overall service management. It also portrays the relation of service design to the other stages of the ITIL Service Lifecycle.
Course description
ITIL Service Design is one of the certification in the ITIL Lifecycle stream which covers the policies, documentation, processes and architectures which allows to design the services which will meet the organization needs.
The ITIL Service Design phase is also known as a ‘Blue Print Phase’. This phase is designed so well that it takes care that the service management is fully aligned with the business requirements ensuring its capabilities are used efficiently.
The course teaches how to manage and implement, introducing process, purpose and principles of service design. The Service design module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.
