The ITIL SO(Service Operation) Certification is one of the modules of ITIL® Lifecycle stream which emphasize on the framework, phases and activities that enable professionals to successfully manage their products and services performance. This module focuses on the coordination and implementation of the activities which will make the current management and operation of the products or services developed or implemented and support resources that are used to deliver them.
ITIL Service Operations is one of the most preferred certifications from ITIL Lifecycle Stream.
Its Objective is to Ensure Effective and Efficient delivery of IT services.
ITIL Service Operation aims at carrying out routine operational tasks, fixing Problems as well as resolving service failures.
It helps to gather,
Service Operation Needs to balance conflicting goals:
It may result in Poor Service if the staff won’t maintain an even balance and focus only on any one of these conflicts.
The Service Operation module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.