The ITIL SS (Service Strategy) Certification is one of the modules of ITIL Lifecycle stream which guides you to structure, build, and execute strategy for the service provider. This module provides you with the specific knowledge and techniques which help you to demonstrate your understanding about the risks and success factors and your ability to develop and progress strategy within a programme.
Course description
ITIL Service Strategy is one of the certification in the ITIL Lifecycle stream which focuses on the importance of the strategic aspect of services within the IT service lifecycle.
It helps you understand the risk and success factors and provides the skills to develop and progress strategic techniques in the organization.
‘Think and Act’ in a strategic manner is the most ultimate goal of ITIL Service strategy phase. Principles and Processes of service management are Identified and defined along with its application.
Main Processes of ITIL Service Strategy phase,
Service Portfolio Management
Demand Management
Business Relationship Management
Financial Management for IT Services
Strategy Management for IT Services
The Service Strategy module is worth 3 credit out of 17 required before proceeding for Managing Across Lifecycle module.
