ITIL is one of the international normal for it service management. It guides it services to be delivered with enhanced efficiency and more effectively, leading to overjoyed customers. This ITIL foundation course relies on the 2011 publication, the successor of ITIL v3. To completely act in an ITIL based its business processes, understanding of ITIL framework is quite critical so as everybody “speaks identical language.” This learning will provide you with the nuances of working in an ITIL culture. You will get a summary of this discipline and the way to attach the processes and phases of ITIL. During the training, we will also showcase you the combination of ITIL framework and agile process, therefore you as a participant will be able to build the link between quite different strategies and their implications for the framework of ITIL. This learning will also prepare you for the ITIL foundation examination.