VeriSM describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. Rather than focusing on one prescriptive way of working, it helps organizations to respond to their consumers and deliver value with integrated service management practices. The VeriSM Foundation certification builds the fundamental skills and knowledge enabling individuals to participate in a service organization and to deliver value to the consumer.
VeriSM Foundation includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service.
Generally, VeriSM Foundation focusses on the VeriSM model which emphasizes the focus on value, on outcomes and an organization’s goals.
It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
VeriSM Foundation consist of following main Subjects,